Auscare Community Supports a WA Family

At Auscare, we believe that supporting you and your loved ones is our highest priority.

To ensure we live up to this belief, we focus on delivering exceptional customer service from the moment you or your loved ones reach out to us. Whether it’s developing a care plan or scheduling services tailored to your needs, we are with you every step of the way. Our attention to detail continues throughout your journey with us, ensuring that you always feel supported.

When we received a heartfelt story from one of our participant’s family members, we knew it was important to share it. This story encapsulates the essence of what we do at Auscare – offering dedicated support to individuals and their families at every stage of their health journey.

Here’s Anna’s* story to share:

Anna’s Story:

“My name is Anna, and I am writing on behalf of myself and my sister Melanie*. We received the most wonderful support from a member of your staff, Ellen.

Melanie, with some help from me, provides full-time care for our mum, who is 87 and requires PegTube feeding. Unfortunately, as Mum has upper-level MND, she is unable to assist herself and really can’t be left alone at any time during the day.

We are currently on the waitlist for Federal Government services, but while waiting, we reached out to explore any private services that could provide flexible respite and/or emergency respite care at home.

Unfortunately, we hit a lot of dead ends, until we spoke to Ellen!

Ellen visited our home and carefully guided us through the complexities of the Aged Care process, considering Mum’s condition. She took the time to explain the various options available to us and gave us the space we needed to make informed decisions. Ellen’s support has allowed us to reconnect with her and Auscare’s services, which has been such a relief.

Your company is lucky to have Ellen, as she has the perfect balance of professionalism and compassion. She went above and beyond by travelling to our home and giving us the time we needed to understand the process and manage the emotions that came with it.

Ellen showed us true compassion, and for that, we are forever grateful. We truly appreciate her dedication to her role and the way she cares about her job. Please look after her!

Thank you, Ellen, and thank you to your team at Auscare for the unwavering dedication you show in supporting our elderly and veteran community members. You make a real difference, and we are deeply appreciative of everything you do.”

We want to extend our heartfelt thanks to Ellen, our Community Manager, and to the entire Auscare team for their dedication and tireless work in providing the best care possible to all of our participants.

If you would like more information or assistance with your Home Care Packages, Department of Veterans’ Affairs services, or Private Care Services, please don’t hesitate to get in touch with Ellen and her dedicated Community team. They are here to support you at every point of your care journey.